Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
The latest 1.67.6700 update is not available at the App Store - Right now, the app is being reviewed by the App Store, and sometimes it takes extra time for the app store to review an app before releasing it. We are doing everything we can to speed up this process and will notify you via our Helpdesk as soon as the update is live. In the meantime, you can download the latest 1.67.6700 update and resume playing on other supported platforms.
- Status:
- Investigating
- Players experiencing this issue:
- 284
- Resolution Expected:
- 02/Mar/2026
- First Reported:
- 26/Feb/2026
Fixed - In the latest 1.67.6700 update, the game freezes after launch, either on the main game board or after a few minutes while exploring locations on my Android - The 1.67.6701 update containing the fix for this issue is now available. Please visit your preferred app store and download the update to implement the fix.
- Status:
- Fixed
- Players experiencing this issue:
- 363
- Resolution Expected:
- 02/Mar/2026
- First Reported:
- 25/Feb/2026
Fixed - After installing the latest game update, my game cannot finish loading new content - We’re happy to report that the new 1.67.6700 update of Sherlock is now available for download in your preferred app store. As part of this update, we’ve enhanced the content download process to address the issue you encountered and ensure a more seamless app update experience.
- Status:
- Fixed
- Players experiencing this issue:
- 538
- Resolution Expected:
- 25/Feb/2026
- First Reported:
- 26/Jan/2026
Some locations are unresponsive when I click on them - Try reinstalling the game (only if you remember your credentials or you have linked your G5 Friends account to an e-mail address). If the problem persists, please contact us at support@g5.com with the detailed description of the problem.
- Status:
- Investigating
- Players experiencing this issue:
- 4835
- Resolution Expected:
- 27/Mar/2026
- First Reported:
- 29/Dec/2025
After watching an ad to receive crystals, I can’t close the ad window because the close (“X”) button is not displayed - We are already investigating this issue. In the meantime, please wait up to 1 minute after the ad finishes, as the close (“X”) button may appear with a delay, or try returning to the game using your device’s Back button without closing the app. If the issue persists, tap the “i” button on the ad screen, take a screenshot, and email it to support@g5.com along with your G5 Friends player profile information and IDFA via Send Feedback → Report a Problem.
- Status:
- Investigating
- Players experiencing this issue:
- 156
- Resolution Expected:
- 27/Mar/2026
- First Reported:
- 26/Dec/2025
I experience issues with making purchases at the G5 Store — Our purchase system is currently operational, and our team is actively working on improving its overall stability. However, occasional issues may still occur. We kindly ask you to check your internet connection and try again a little later. If the issue persists, contact us using the 'Report a problem' option in the G5 Friends menu, specifying the date of the issue. Please also forward the G5 Store purchase receipt, if available, to support@g5.com.
- Status:
- Investigating
- Players experiencing this issue:
- 148
- Resolution Expected:
- Issue under monitoring and optimization
- First Reported:
- 08/Dec/2025
