Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - In the latest 1.56.5602 update, my game is unable to finish loading new content - The new 1.57.5700 update of Sherlock is now available for download at your preferred app store. You should be able to download the game content and play the new special event without any issues after updating your app version.
- Status:
- Fixed
- Players experiencing this issue:
- 335
- Resolution Expected:
- 23/May/2025
- First Reported:
- 06/May/2025
Some locations are unresponsive when I click on them - Try reinstalling the game (only if you remember your credentials or you have linked your G5 Friends account to an e-mail address). If the problem persists, please contact us at support@g5.com with the detailed description of the problem.
- Status:
- Investigating
- Players experiencing this issue:
- 2791
- Resolution Expected:
- 13/Jun/2025
- First Reported:
- 16/Jul/2023