Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - In the latest 1.68.6803 update, I can’t watch ads to receive crystals on my iOS - This problem has been isolated and fixed. To apply the fix to your game, make sure you have a stable internet connection and launch the app.
- Status:
- Fixed
- Players experiencing this issue:
- 70
- Resolution Expected:
- 10/Apr/2026
- First Reported:
- 09/Apr/2026
Fixed - In the latest 1.68.6800 update, my game crashes on the loading screen, during gameplay, and/or when I tap on Faustus or try to collect rewards from his house - We’ve fixed the issue that was causing your game to crash. Please visit your preferred app store to download the 1.68.6807 update with the fix.
- Status:
- Fixed
- Players experiencing this issue:
- 424
- Resolution Expected:
- 14/Apr/2026
- First Reported:
- 27/Mar/2026
I experience issues with making purchases at the G5 Store — Our purchase system is currently operational, and our team is actively working on improving its overall stability. However, occasional issues may still occur. We kindly ask you to check your internet connection and try again a little later. If the issue persists, contact us using the 'Report a problem' option in the G5 Friends menu, specifying the date of the issue. Please also forward the G5 Store purchase receipt, if available, to support@g5.com.
- Status:
- Investigating
- Players experiencing this issue:
- 288
- Resolution Expected:
- Issue under monitoring and optimization
- First Reported:
- 08/Dec/2025
