Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - In the 1.73.7300 update, my game crashes or freezes when I try to research any location - Our Technical Team has fixed this issue. To apply the fix to your game, make sure you have a stable Internet connection and launch the app. You may need to restart the app to ensure the best performance of the game, however.
- Status:
- Fixed
- Players experiencing this issue:
- 358
- Resolution Expected:
- 26/Aug/2026
- First Reported:
- 21/Aug/2026
We are receiving reports of regional Internet connection disruptions - We have made adjustments to allow stable access to core G5 Friends features and continue working on this as we hope to have the service fully operational soon. Restart the app with a stable internet connection and contact us at support@g5.com if you continue experiencing issues accessing the service.
- Status:
- Working on a Fix
- Players experiencing this issue:
- 413
- Resolution Expected:
- 31/Aug/2026
- First Reported:
- 24/Jul/2026
I experience issues with making purchases at the G5 Store — Our purchase system is currently operational, and our team is actively working on improving its overall stability. However, occasional issues may still occur. We kindly ask you to check your internet connection and try again a little later. If the issue persists, contact us using the 'Report a problem' option in the G5 Friends menu, specifying the date of the issue. Please also forward the G5 Store purchase receipt, if available, to support@g5.com.
- Status:
- Investigating
- Players experiencing this issue:
- 838
- Resolution Expected:
- Issue under monitoring and optimization
- First Reported:
- 08/Dec/2025
