Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - In the 1.65.6500 game version, I do not get the Sea Keys after exploring the necessary locations - We are happy to report that our Technical Team has resolved this issue. Please make sure you have a stable Internet connection and then launch the app. You may need to restart the app to ensure optimal performance.
- Status:
- Fixed
- Players experiencing this issue:
- 69
- Resolution Expected:
- 13/Jan/2026
- First Reported:
- 29/Dec/2025
After watching an ad to receive crystals, I can’t close the ad window because the close (“X”) button is not displayed - We are already investigating this issue. In the meantime, please wait up to 1 minute after the ad finishes, as the close (“X”) button may appear with a delay, or try returning to the game using your device’s Back button without closing the app. If the issue persists, tap the “i” button on the ad screen, take a screenshot, and email it to support@g5.com along with your G5 Friends player profile information and IDFA via Send Feedback → Report a Problem.
- Status:
- Investigating
- Players experiencing this issue:
- 58
- Resolution Expected:
- 16/Jan/2026
- First Reported:
- 26/Dec/2025
Starting from the 1.65.6400 game version, the game crashes when the Faustus dialogue appears during the “Save the Cat” mini-event - Make sure that your game is updated to the latest 1.65.6500 version. If the issue persists after updating, we recommend reinstalling the game as a workaround. If the problem continues after that, please contact us at support@g5.com.
- Status:
- Investigating
- Players experiencing this issue:
- 148
- Resolution Expected:
- 30/Jan/2026
- First Reported:
- 19/Dec/2025
Starting from the 1.64.6400 update, one of the ghost’s presents in the library is unresponsive to taps/clicks - Our Technical Team is already working on resolving this issue, and the fix will be included in one of the upcoming updates. As a workaround, please try clicking or tapping slightly above the present to pick it up.
- Status:
- Investigating
- Players experiencing this issue:
- 100
- Resolution Expected:
- 30/Jan/2026
- First Reported:
- 11/Dec/2025
I experience issues with making purchases at the G5 Store — Our purchase system is currently operational, and our team is actively working on improving its overall stability. However, occasional issues may still occur. We kindly ask you to check your internet connection and try again a little later. If the issue persists, contact us using the 'Report a problem' option in the G5 Friends menu, specifying the date of the issue. Please also forward the G5 Store purchase receipt, if available, to support@g5.com.
- Status:
- Investigating
- Players experiencing this issue:
- 40
- Resolution Expected:
- Issue under monitoring and optimization
- First Reported:
- 08/Dec/2025
Some locations are unresponsive when I click on them - Try reinstalling the game (only if you remember your credentials or you have linked your G5 Friends account to an e-mail address). If the problem persists, please contact us at support@g5.com with the detailed description of the problem.
- Status:
- Investigating
- Players experiencing this issue:
- 4638
- Resolution Expected:
- 30/Jan/2026
- First Reported:
- 16/Jul/2023
