Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - I'm not able to make purchases through G5 Store and Microsoft Store on my PC - The problem was fixed in the G5 Store version. Launch the game with a stable Internet connection and restart it to get the fix. If you have installed the game from Microsoft Store, note that Microsoft team has resolved the issue you recently experienced with in-app purchases. If you find that the problem persists, please contact the Microsoft Store Support Team directly to have the matter resolved.
- Status:
- Fixed
- Players experiencing this issue:
- 20
- Resolution Expected:
- 02/Aug/2024
- First Reported:
- 18/Jul/2024
Fixed - I didn't receive the reward for participating in the Squad сompetition in the latest 1.46.4600 update - Our Technical Team has resolved this problem. As compensation for the inconvenience this has caused, you will receive the missing reward in your game. To receive it, please make sure you have a stable Internet connection and launch the game.
- Status:
- Fixed
- Players experiencing this issue:
- 76
- Resolution Expected:
- 19/Jul/2024
- First Reported:
- 15/Jul/2024
Fixed - In the latest 1.45.4501 update, my Squad energy shows as 0 in the Squad competition - This was a temporary issue that has been isolated and fixed. Please make sure you have a stable internet connection and launch the game. You will need to restart the app to ensure optimal performance.
- Status:
- Fixed
- Players experiencing this issue:
- 65
- Resolution Expected:
- 16/Jul/2024
- First Reported:
- 12/Jul/2024
Some locations are unresponsive when I click on them - Try reinstalling the game (only if you remember your credentials or you have linked your G5 Friends account to an e-mail address). If the problem persists, please contact us at support@g5.com with the detailed description of the problem.
- Status:
- Investigating
- Players experiencing this issue:
- 654
- Resolution Expected:
- 09/Aug/2024
- First Reported:
- 16/Jul/2023