Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - I cannot confirm my debit/credit card to make a purchase at the G5 Store, and get the 'Service unavailable' error message - The issue with purchases has been successfully resolved. To apply the fix to your game, make sure you have a stable Internet connection and restart the app. After that, you should be able to make in-game purchases at the G5 Store, and they should be delivered to your game correctly. If you find that the problem persists, please let us know.
- Status:
- Fixed
- Players experiencing this issue:
- 25
- Resolution Expected:
- 10/Aug/2025
- First Reported:
- 05/Aug/2025
Some locations are unresponsive when I click on them - Try reinstalling the game (only if you remember your credentials or you have linked your G5 Friends account to an e-mail address). If the problem persists, please contact us at support@g5.com with the detailed description of the problem.
- Status:
- Investigating
- Players experiencing this issue:
- 3288
- Resolution Expected:
- 31/Aug/2025
- First Reported:
- 16/Jul/2023