Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - In the latest 1.48.4800 update, the Maps of London event entry keys are not displayed on the main game board - To apply the fix, update the app to the latest 1.48.4802 version using your preferred store.
- Status:
- Fixed
- Players experiencing this issue:
- 62
- Resolution Expected:
- 11/Sep/2024
- First Reported:
- 11/Sep/2024
Fixed - In the latest 1.48.4800 update, my game crashes when going to the Bank to make a purchase - To apply the fix, update the app to the latest 1.48.4802 version using your preferred store.
- Status:
- Fixed
- Players experiencing this issue:
- 25
- Resolution Expected:
- 11/Sep/2024
- First Reported:
- 11/Sep/2024
Fixed - The latest 1.48.4800 update is not available on Google Play - We are happy to report that the new 1.48.4800 game version is already available for Google Play. Please visit it to download the update and enjoy the new "The Strange Case of Dr. Watson" special event!
- Status:
- Fixed
- Players experiencing this issue:
- 153
- Resolution Expected:
- 10/Sep/2024
- First Reported:
- 10/Sep/2024
Some locations are unresponsive when I click on them - Try reinstalling the game (only if you remember your credentials or you have linked your G5 Friends account to an e-mail address). If the problem persists, please contact us at support@g5.com with the detailed description of the problem.
- Status:
- Investigating
- Players experiencing this issue:
- 981
- Resolution Expected:
- 30/Sep/2024
- First Reported:
- 16/Jul/2023