Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - When trying to download the latest 1.64.6301 version, I get an error and cannot update or play the game - The new 1.64.6302 update of Sherlock is now available at the Microsoft Store. You should now be able to download the app update and access the game without any issues after updating your app version.
- Status:
- Fixed
- Players experiencing this issue:
- 515
- Resolution Expected:
- 25/Nov/2025
- First Reported:
- 21/Nov/2025
Some locations are unresponsive when I click on them - Try reinstalling the game (only if you remember your credentials or you have linked your G5 Friends account to an e-mail address). If the problem persists, please contact us at support@g5.com with the detailed description of the problem.
- Status:
- Investigating
- Players experiencing this issue:
- 4269
- Resolution Expected:
- 31/Dec/2025
- First Reported:
- 16/Jul/2023