Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
In the 1.64.6400 update, one of the ghost’s presents in the library is unresponsive to taps/clicks - Our Technical Team is already working on resolving this issue, and the fix will be included in one of the upcoming updates. As a workaround, please try clicking or tapping slightly above the present to pick it up.
- Status:
- Investigating
- Players experiencing this issue:
- 20
- Resolution Expected:
- 31/Dec/2025
- First Reported:
- 11/Dec/2025
Fixed - My game freezes or crashes when launching starting Dec 8, 2025 - Our Technical Team has resolved this issue. To apply the fix, please make sure you have a stable internet connection and restart the app several times. Should the issue persist, please contact our Support Team at support@g5.com and provide more details on the issue, as well as your G5 Friends Login and IDFA number.
- Status:
- Fixed
- Players experiencing this issue:
- 66
- Resolution Expected:
- 09/Dec/2025
- First Reported:
- 08/Dec/2025
Fixed — I experience issues with making purchases at the G5 Store — Our Technical Team has isolated the cause of this problem and fixed it. The problem should not reoccur. To apply the fix to your game, make sure you have a stable internet connection and launch the app.
- Status:
- Fixed
- Players experiencing this issue:
- 54
- Resolution Expected:
- 10/Dec/2025
- First Reported:
- 08/Dec/2025
Some locations are unresponsive when I click on them - Try reinstalling the game (only if you remember your credentials or you have linked your G5 Friends account to an e-mail address). If the problem persists, please contact us at support@g5.com with the detailed description of the problem.
- Status:
- Investigating
- Players experiencing this issue:
- 4513
- Resolution Expected:
- 31/Dec/2025
- First Reported:
- 16/Jul/2023