Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - After updating the game to version 1.56.5601, the Squad Competition finished earlier than it was supposed to - This issue was caused by a bug, and we're doing our best to prevent it from happening again. Although we won't be able to resume the competition, the good news is that more exciting challenges are coming soon. Also, a special gift is on the way. Keep checking the game to receive it!
- Status:
- Fixed
- Players experiencing this issue:
- 45
- Resolution Expected:
- 28/Apr/2025
- First Reported:
- 26/Apr/2025
Fixed - I cannot update my game to the latest 1.56.5600 version - The new 1.56.5601 game version of Sherlock is already available. Please visit your app store to download the update and enjoy the new 'Romantic Watson' special event.
- Status:
- Fixed
- Players experiencing this issue:
- 363
- Resolution Expected:
- 25/Apr/2025
- First Reported:
- 21/Apr/2025
Fixed - Once I updated my game to version 1.56.5600, my progress in the Squad Competition was reset, and no rewards were credited to my game - The 1.56.5601 update with the fix is already available for download at your preferred app store. You will receive the missing reward for the Squad Competition to your game. Keep checking the game to receive it!
- Status:
- Fixed
- Players experiencing this issue:
- 104
- Resolution Expected:
- 23/Apr/2025
- First Reported:
- 21/Apr/2025
Some locations are unresponsive when I click on them - Try reinstalling the game (only if you remember your credentials or you have linked your G5 Friends account to an e-mail address). If the problem persists, please contact us at support@g5.com with the detailed description of the problem.
- Status:
- Investigating
- Players experiencing this issue:
- 2590
- Resolution Expected:
- 13/Jun/2025
- First Reported:
- 16/Jul/2023