Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - When updating my game to the latest 1.69.6901 version, the update download process freezes in the G5 Launcher - Our Technical Team has resolved the issue. Please make sure you have a stable Internet connection, then restart the G5 Launcher and try updating the game again. It may take 5–10 minutes to download the latest update.
- Status:
- Fixed
- Players experiencing this issue:
- 95
- Resolution Expected:
- 29/Apr/2026
- First Reported:
- 27/Apr/2026
Fixed - The latest 1.69.6900 update is not available at the G5 Store - The new 1.69.6901 game version is already available at the G5 Store. Please visit the store to download the update and enjoy the new "Cozy Café Treasures" special event!
- Status:
- Fixed
- Players experiencing this issue:
- 676
- Resolution Expected:
- 27/Apr/2026
- First Reported:
- 23/Apr/2026
I experience issues with making purchases at the G5 Store — Our purchase system is currently operational, and our team is actively working on improving its overall stability. However, occasional issues may still occur. We kindly ask you to check your internet connection and try again a little later. If the issue persists, contact us using the 'Report a problem' option in the G5 Friends menu, specifying the date of the issue. Please also forward the G5 Store purchase receipt, if available, to support@g5.com.
- Status:
- Investigating
- Players experiencing this issue:
- 351
- Resolution Expected:
- Issue under monitoring and optimization
- First Reported:
- 08/Dec/2025
