Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
In the latest 1.66.6600 update, my game cannot finish loading new content - Our Technical Team is aware of this issue, and they are currently working on a solution. If some collections aren’t fully downloaded, tap a book at the end of your library, like Moby Dick or The Nutcracker, then tap any location inside that hasn’t fully loaded, such as locations from previous events (for example, the Cape of Good Hope or the Observatory). The missing content should download afterward.
- Status:
- Investigating
- Players experiencing this issue:
- 23
- Resolution Expected:
- 06/Feb/2026
- First Reported:
- 26/Jan/2026
Fixed - In the 1.65.6501 update, I’m unable to participate in the Squad Competition, as tapping the Play button does not display any locations and redirects me back to Mycroft’s Office - To apply the fix, update the app to the latest 1.66.6600 version using your preferred store.
- Status:
- Fixed
- Players experiencing this issue:
- 50
- Resolution Expected:
- 26/Jan/2026
- First Reported:
- 23/Jan/2026
Some locations are unresponsive when I click on them - Try reinstalling the game (only if you remember your credentials or you have linked your G5 Friends account to an e-mail address). If the problem persists, please contact us at support@g5.com with the detailed description of the problem.
- Status:
- Investigating
- Players experiencing this issue:
- 4676
- Resolution Expected:
- 30/Jan/2026
- First Reported:
- 29/Dec/2025
After watching an ad to receive crystals, I can’t close the ad window because the close (“X”) button is not displayed - We are already investigating this issue. In the meantime, please wait up to 1 minute after the ad finishes, as the close (“X”) button may appear with a delay, or try returning to the game using your device’s Back button without closing the app. If the issue persists, tap the “i” button on the ad screen, take a screenshot, and email it to support@g5.com along with your G5 Friends player profile information and IDFA via Send Feedback → Report a Problem.
- Status:
- Investigating
- Players experiencing this issue:
- 99
- Resolution Expected:
- 30/Jan/2026
- First Reported:
- 26/Dec/2025
I experience issues with making purchases at the G5 Store — Our purchase system is currently operational, and our team is actively working on improving its overall stability. However, occasional issues may still occur. We kindly ask you to check your internet connection and try again a little later. If the issue persists, contact us using the 'Report a problem' option in the G5 Friends menu, specifying the date of the issue. Please also forward the G5 Store purchase receipt, if available, to support@g5.com.
- Status:
- Investigating
- Players experiencing this issue:
- 69
- Resolution Expected:
- Issue under monitoring and optimization
- First Reported:
- 08/Dec/2025
