Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - The game freezes either on the loading screen or shortly after launching on my Android device - We’re working with Google Play to resolve the issue. In the meantime, the new 1.57.5703 update for Sherlock is now available at your app store and should help fix the problem. If it persists after updating, please contact us at support@g5.com.
- Status:
- Fixed
- Players experiencing this issue:
- 272
- Resolution Expected:
- 13/Jun/2025
- First Reported:
- 11/Jun/2025
Some locations are unresponsive when I click on them - Try reinstalling the game (only if you remember your credentials or you have linked your G5 Friends account to an e-mail address). If the problem persists, please contact us at support@g5.com with the detailed description of the problem.
- Status:
- Investigating
- Players experiencing this issue:
- 2975
- Resolution Expected:
- 27/Jun/2025
- First Reported:
- 16/Jul/2023