Hidden City®: Hidden Objects & Pictures
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - I am unable to complete purchases using my bank card at the G5 Store - The issue with purchases has been successfully resolved. To apply the fix to your game, make sure you have a stable Internet connection and restart the app. If you find that the problem persists, please contact us at support@g5.com.
- Status:
- Fixed
- Players experiencing this issue:
- 41
- Resolution Expected:
- 07/Aug/2026
- First Reported:
- 06/Aug/2026
I experience issues with making purchases at the G5 Store — Our purchase system is currently operational, and our team is actively working on improving its overall stability. However, occasional issues may still occur. We kindly ask you to check your internet connection and try again a little later. If the issue persists, contact us using the 'Report a problem' option in the G5 Friends menu, specifying the date of the issue. Please also forward the G5 Store purchase receipt, if available, to support@g5.com.
- Status:
- Fixed
- Players experiencing this issue:
- 22
- Resolution Expected:
- 20/Aug/2026
- First Reported:
- 25/Jul/2026
We are receiving reports of regional Internet connection disruptions - We have made adjustments to allow stable access to core G5 Friends features and continue working on this as we hope to have the service fully operational soon. Restart the app with a stable internet connection and contact us at support@g5.com if you continue experiencing issues accessing the service.
- Status:
- Working on a Fix
- Players experiencing this issue:
- 232
- Resolution Expected:
- 14/Aug/2026
- First Reported:
- 24/Jul/2026
The Sky Race mini-event is missing from my game in the 1.97.9700 version - We've temporarily disabled the event while we work on improving the player matching system. Our goal is to make races fairer and more enjoyable by grouping players with others of a similar skill level. We'll bring Sky Race back as soon as it's ready.
- Status:
- Working on a Fix
- Players experiencing this issue:
- 165
- Resolution Expected:
- 01/Sep/2026
- First Reported:
- 12/Jun/2026
