Support

Fixed - After the latest 1.72.7200 update, one of the search items is displayed as "unknown" - Our Team has fixed the problem. To apply the fix to your game, make sure you have a stable internet connection and launch the app. Wait at least 20 seconds to download the updates, then minimize the app by pressing the Home button and open it again from the Home screen.

Status:
Fixed
Players experiencing this issue:
70
Resolution Expected:
26/Jun/2024
First Reported:
21/Jun/2024

My game progress was reset - Contact our Support Team at support@g5.com and provide more details on the issue, as well as your G5 Friends Login and IDFA number. After that, please don't launch the game until our support specialists notify you.

Status:
Investigating
Players experiencing this issue:
2229
Resolution Expected:
18/Jul/2024
First Reported:
04/Feb/2023

Fixed - In the Order's Chest mini-event, the sequence of chests to be rewarded is broken, and I do not get rewards for some chests - To apply the fix, update the app to the latest 1.72.7200 version using your preferred store.

Status:
Fixed
Players experiencing this issue:
102
Resolution Expected:
21/Jun/2024
First Reported:
30/Mar/2022
Detailed Game FAQ My issue is not listed. Create a new ticket.

Sorry for interrupting, but there is something we need to tell you...

We have updated our Privacy Policy and Terms of Service to reflect recent additions to our services and changes in the law. By clicking the “Accept” button, or otherwise continuing to use the Site, you consent to G5’s use of cookies and to the terms of our Privacy Policy and Terms of Service. To find out more .

This website uses cookies to maximize your experience and help us to understand how we can improve it. Cookies are text files containing small amounts of data which are downloaded to your computer, or other device, when you visit a website. Cookies allow us to recognize your computer and improve your experience on our website. Some cookies are also necessary for the technical operation of our website. Please read our Privacy Policy and Terms of Service which provides important information about the cookies we use, how we use them and how they can be deleted. Please remember that deleting cookies may affect your experience of our website.