Support

Fixed - I did not receive my purchase in the 1.69.6900 game version - To apply the fix, update the app to the latest 1.69.6901 version using your preferred store.

Status:
Fixed
Players experiencing this issue:
130
Resolution Expected:
29/Apr/2024
First Reported:
04/Apr/2024

I no longer can watch ads when playing on an iPhone/iPad in the 1.69.6900 game version - The advertisements have been temporarily turned off on the iOS platform to prevent the game from crashing. Once the matter is resolved, the ads will appear in your game. We will keep you updated on this matter via our help desk.

Status:
Working on a Fix
Players experiencing this issue:
54
Resolution Expected:
29/Apr/2024
First Reported:
04/Apr/2024

After updating the game to the 1.69.6900 version, it crashes when I try to watch advertisements to receive rubies or add time to investigate a location - Our Technical Team is currently working diligently to isolate the cause and resolve the problem with the game crashing when watching advertisements. In the meantime, as a temporary solution, we have turned the advertisements off. We will keep you updated on this matter via our help desk once the fix becomes available.

Status:
Working on a Fix
Players experiencing this issue:
130
Resolution Expected:
29/Apr/2024
First Reported:
02/Apr/2024

In the new update version 1.69.6900, I'm trying to complete the winning streaks of the Cloud Theater location, but they don't add to the statistics of the Series of Win event goal - We have changed the way the progress for this event goal is calculated, so you will be able to progress in this goal by exploring the Cloud Theater event location. Please make sure you have a stable Internet connection and launch the game to get the improvement. You will need to restart the app to ensure the best performance of the game, however.

Status:
Fixed
Players experiencing this issue:
83
Resolution Expected:
Expected game behavior
First Reported:
01/Apr/2024

After the 1.69.6900 update, the timer of energy and totems' restoration does not work when I am not in the game - Our Technical Team is already investigating this matter. Please contact us via the “Send Feedback” option in the G5 Friends menu and provide a detailed description of the issue.

Status:
Investigating
Players experiencing this issue:
388
Resolution Expected:
29/Apr/2024
First Reported:
09/Feb/2024

My game progress was reset - Contact our Support Team at support@g5.com and provide more details on the issue, as well as your G5 Friends Login and IDFA number. After that, please don't launch the game until our support specialists notify you.

Status:
Investigating
Players experiencing this issue:
1929
Resolution Expected:
29/Apr/2024
First Reported:
04/Feb/2023
Detailed Game FAQ My issue is not listed. Create a new ticket.

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