Hidden City®: Hidden Objects & Pictures
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - In the 1.101.10100 game version, my Hidden City app freezes or is slow during gameplay - The 1.101.101001 update containing the fix for this issue is now available. Please visit your preferred app store and download the update to implement the fix. If the problem persists after updating your game app, let us know.
- Status:
- Fixed
- Players experiencing this issue:
- 62
- Resolution Expected:
- 22/Sep/2026
- First Reported:
- 14/Sep/2026
I experience issues with making purchases at the G5 Store — Our purchase system is currently operational, and our team is actively working on improving its overall stability. However, occasional issues may still occur. We kindly ask you to check your internet connection and try again a little later. If the issue persists, contact us using the 'Report a problem' option in the G5 Friends menu, specifying the date of the issue. Please also forward the G5 Store purchase receipt, if available, to support@g5.com.
- Status:
- Fixed
- Players experiencing this issue:
- 88
- Resolution Expected:
- 30/Sep/2026
- First Reported:
- 25/Jul/2026
The Sky Race mini-event is missing from my game in the 1.97.9700 version - We've temporarily disabled the event while we work on improving the player matching system. Our goal is to make races fairer and more enjoyable by grouping players with others of a similar skill level. We'll bring Sky Race back as soon as it's ready.
- Status:
- Working on a Fix
- Players experiencing this issue:
- 193
- Resolution Expected:
- 30/Sep/2026
- First Reported:
- 12/Jun/2026
