Hidden City®: Hidden Objects & Pictures
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - I'm not able to make purchases through G5 Store and Microsoft Store on my PC - The problem was fixed in the G5 Store version. Launch the game with a stable Internet connection and restart it to get the fix. If you have installed the game from Microsoft Store, note that Microsoft team has resolved the issue you recently experienced with in-app purchases. If you find that the problem persists, please contact the Microsoft Store Support Team directly to have the matter resolved.
- Status:
- Fixed
- Players experiencing this issue:
- 29
- Resolution Expected:
- 02/Aug/2024
- First Reported:
- 18/Jul/2024
My game progress was reset - Contact our Support Team at support@g5.com and provide more details on the issue, as well as your G5 Friends Login and IDFA number. After that, please don't launch the game until our support specialists notify you.
- Status:
- Investigating
- Players experiencing this issue:
- 2297
- Resolution Expected:
- 14/Aug/2024
- First Reported:
- 04/Feb/2023