Hidden City®: Hidden Objects & Pictures
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
I did not receive my purchase in the 1.70.7001 game version - Сontact us via the “Send Feedback” option in the G5 Friends menu and provide a detailed description of the issue as well as your purchase receipt.
- Status:
- Investigating
- Players experiencing this issue:
- 35
- Resolution Expected:
- 27/May/2024
- First Reported:
- 04/May/2024
Fixed - After the 1.70.7001 update, the game freezes on the screen with Todd Sparkle - We’ve fixed the issue. To apply the fix to your game, launch the game with a stable Internet connection, then wait at least 20 seconds to download the updates. Press the Home button to minimize the app and open it again from the Home screen.
- Status:
- Fixed
- Players experiencing this issue:
- 54
- Resolution Expected:
- 03/Jun/2024
- First Reported:
- 02/May/2024
Fixed - I cannot close the two pop-up messages (travel to the Upper City and in-game offer) that are displayed at the same time - We have fixed the issue you reported. Please visit your app store to download the 1.70.7001 update with the fix once it becomes available for download. If the problem persists after updating your game app, please let us know.
- Status:
- Fixed
- Players experiencing this issue:
- 61
- Resolution Expected:
- 07/May/2024
- First Reported:
- 30/Apr/2024
Fixed - I cannot travel to the Lower City after pressing the Airship button due to the game freezing/crashing - We have fixed the issue you reported. Please visit your app store to download the 1.70.7001 update with the fix once it becomes available for download. If the problem persists after updating your game app, please let us know.
- Status:
- Fixed
- Players experiencing this issue:
- 155
- Resolution Expected:
- 07/May/2024
- First Reported:
- 29/Apr/2024
Fixed - I no longer can watch ads when playing on an iPhone/iPad in the 1.69.6900 game version - Our Technical Team has isolated the cause of this problem and fixed it - the problem should not reoccur. To apply the fix, update the app to the latest 1.70.7000 version using your preferred store once it becomes available for download.
- Status:
- Fixed
- Players experiencing this issue:
- 120
- Resolution Expected:
- 29/Apr/2024
- First Reported:
- 04/Apr/2024
Fixed - After updating the game to the 1.69.6900 version, it crashes when I try to watch advertisements to receive rubies or add time to investigate a location - We have fixed the issue that was causing your game to crash. Please visit your app store to download the 1.70.7000 update with the fix. If the problem persists after updating your game app, please let us know.
- Status:
- Fixed
- Players experiencing this issue:
- 187
- Resolution Expected:
- 29/Apr/2024
- First Reported:
- 02/Apr/2024
Fixed - After the 1.69.6900 update, the timer of energy and totems' restoration does not work when I am not in the game - Our Technical Team has isolated the cause of this problem and fixed it - the problem should not reoccur. To apply the fix, update the app to the latest 1.70.7000 version using your preferred store once it becomes available for download.
- Status:
- Fixed
- Players experiencing this issue:
- 459
- Resolution Expected:
- 29/Apr/2024
- First Reported:
- 09/Feb/2024
My game progress was reset - Contact our Support Team at support@g5.com and provide more details on the issue, as well as your G5 Friends Login and IDFA number. After that, please don't launch the game until our support specialists notify you.
- Status:
- Investigating
- Players experiencing this issue:
- 2001
- Resolution Expected:
- 27/May/2024
- First Reported:
- 04/Feb/2023