Jewels of the Wild West®: Gems puzzles & Diamond quests
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed — I experience issues with making purchases at the G5 Store — Our Technical Team has isolated the cause of this problem and fixed it. The problem should not reoccur. To apply the fix to your game, make sure you have a stable internet connection and launch the app.
- Status:
- Fixed
- Players experiencing this issue:
- 20
- Resolution Expected:
- 10/Dec/2025
- First Reported:
- 08/Dec/2025
In the 1.68.6800 game version, my game freezes when I try to collect the mini-event reward chest. - As a troubleshooting option, please keep the game open until the game finishes downloading its assets. The issue should resolve after the content finishes loading.
- Status:
- Investigating
- Players experiencing this issue:
- 6
- Resolution Expected:
- 15/Dec/2025
- First Reported:
- 01/Dec/2025