Jewels of Egypt®: Match 3 Games
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - I cannot confirm my debit/credit card to make a purchase at the G5 Store, and get the 'Service unavailable' error message - The issue with purchases has been successfully resolved. To apply the fix to your game, make sure you have a stable Internet connection and restart the app. After that, you should be able to make in-game purchases at the G5 Store, and they should be delivered to your game correctly. If you find that the problem persists, please let us know.
- Status:
- Fixed
- Players experiencing this issue:
- 4
- Resolution Expected:
- 17/Aug/2025
- First Reported:
- 05/Aug/2025
After the 1.51.5100 update, I no longer receive crystals for watching the video ads - Our Technical Team is aware of the problem, and they are currently working out a solution. In the meantime, you can get rewards from other ad placements in the game.
- Status:
- Working on a Fix
- Players experiencing this issue:
- 1216
- Resolution Expected:
- 05/Sep/2025
- First Reported:
- 26/Jun/2024
After the 1.64.6403 update, my Union event score keeps resetting or disappearing - Our Technical Team is aware of the problem, and they are working to implement a fix as quickly as possible. In the meantime, please contact our Support Team at support@g5.com and provide more details on the issue, as well as your G5 Friends Login and IDFA number.
- Status:
- Investigating
- Players experiencing this issue:
- 71
- Resolution Expected:
- 05/Sep/2025
- First Reported:
- 25/Jul/2025