Jewels of Egypt®: Match 3 Games
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - I'm not able to make purchases through G5 Store and Microsoft Store on my PC - The problem was fixed in the G5 Store version. Launch the game with a stable Internet connection and restart it to get the fix. If you have installed the game from Microsoft Store, note that Microsoft team has resolved the issue you recently experienced with in-app purchases. If you find that the problem persists, please contact the Microsoft Store Support Team directly to have the matter resolved.
- Status:
- Fixed
- Players experiencing this issue:
- 5
- Resolution Expected:
- 02/Aug/2024
- First Reported:
- 18/Jul/2024
After the latest 1.51.5100 update, I no longer receive crystals for watching the video ads. - Our Technical Team is aware of the problem, and they are currently working out a solution. In the meantime, you can get rewards from other ad placements in the game.
- Status:
- Working on a Fix
- Players experiencing this issue:
- 70
- Resolution Expected:
- 29/Jul/2024
- First Reported:
- 26/Jun/2024