Jewels of Egypt®: Match 3 Games
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed — I experience issues with making purchases at the G5 Store — Our Technical Team has isolated the cause of this problem and fixed it. The problem should not reoccur. To apply the fix to your game, make sure you have a stable internet connection and launch the app.
- Status:
- Fixed
- Players experiencing this issue:
- 20
- Resolution Expected:
- 10/Dec/2025
- First Reported:
- 08/Dec/2025
Fixed – In the 1.69.6900 game version, my game freezes when I try to collect the mini-event reward chest – This was a temporary issue that has been isolated and fixed. Please make sure you have a stable internet connection and launch the game. You will need to restart the app to ensure optimal performance.
- Status:
- Fixed
- Players experiencing this issue:
- 7
- Resolution Expected:
- 10/Dec/2025
- First Reported:
- 08/Dec/2025