Jewels of Rome®・Building Empire
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
In the 1.67.6701 game version my game freezes on the Trireme Racing screen - Contact our Support Team at support@g5.com and provide more details on the issue, as well as your device model, G5 Friends Login and IDFA number.
- Status:
- Investigating
- Players experiencing this issue:
- 34
- Resolution Expected:
- 02/Feb/2025
- First Reported:
- 10/Jan/2025
Fixed - My game progress was reset after updating the app to the 1.67.6700 version - The 1.67.6701 update containing the fix for this issue is now available. Please visit your preferred app store and download the update to implement the fix. Once your game is updated, write us back at support@g5.com to get your in-game progress restored by our technical specialists. Also, please specify your Player ID, IDFA number and the level you've reached before the issue occurred.
- Status:
- Fixed
- Players experiencing this issue:
- 274
- Resolution Expected:
- 27/Jan/2025
- First Reported:
- 02/Jan/2025