Jewels of Rome®・Building Empire
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - The game freezes either on the loading screen or shortly after launching on my Android - We’re working with Google Play to resolve the issue. In the meantime, the new 1.72.7204 update for Jewels of Rome is now available at your app store and should help fix the problem. If it persists after updating, please contact us at support@g5.com.
- Status:
- Fixed
- Players experiencing this issue:
- 93
- Resolution Expected:
- 18/Jun/2025
- First Reported:
- 11/Jun/2025
Fixed - Since the 1.72.7200 update, my game has been crashing when exploring locations or selecting in-game icons on the main game board - We’ve fixed the issue that was causing your game to crash. Please visit your preferred app store to download the 1.72.7201 update with the fix.
- Status:
- Fixed
- Players experiencing this issue:
- 104
- Resolution Expected:
- 03/Jun/2025
- First Reported:
- 02/Jun/2025
Fixed - My game freezes on the results window of Trireme Racing in the 1.71.7201 game version - We’ve fixed the issue you reported. Please visit your preferred app store to download the 1.72.7201 update with the fix.
- Status:
- Fixed
- Players experiencing this issue:
- 136
- Resolution Expected:
- 02/Jun/2025
- First Reported:
- 27/May/2025