Jewels of Rome®・Building Empire
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed — I experience issues with making purchases at the G5 Store — Our Technical Team has isolated the cause of this problem and fixed it. The problem should not reoccur. To apply the fix to your game, make sure you have a stable internet connection and launch the app.
- Status:
- Fixed
- Players experiencing this issue:
- 27
- Resolution Expected:
- 27/Jul/2026
- First Reported:
- 25/Jul/2026
We are receiving reports of regional Internet connection disruptions. While this is outside of our control, and our services operate normally per our Tech Team's check, we continue to monitor the situation.
- Status:
- Investigating
- Players experiencing this issue:
- 31
- Resolution Expected:
- 31/Jul/2026
- First Reported:
- 24/Jul/2026
Fixed - In the 1.85.8500 game version, the Noble Decor union event does not appear in my game - The 1.85.8501 update containing the fix for this issue is now available. Please visit your preferred app store and download the update to implement the fix.
- Status:
- Fixed
- Players experiencing this issue:
- 58
- Resolution Expected:
- 22/Jul/2026
- First Reported:
- 20/Jul/2026
Fixed - After the 1.85.8500 game update, I'm unable to complete the level because I have empty cells on the game board - To apply the fix, update the app to the latest 1.85.8501 version using your preferred store.
- Status:
- Fixed
- Players experiencing this issue:
- 64
- Resolution Expected:
- 21/Jul/2026
- First Reported:
- 12/Jul/2026
I experience issues with making purchases at the G5 Store — Our purchase system is currently operational, and our team is actively working on improving its overall stability. However, occasional issues may still occur. We kindly ask you to check your internet connection and try again a little later. If the issue persists, contact us using the 'Report a problem' option in the G5 Friends menu, specifying the date of the issue. Please also forward the G5 Store purchase receipt, if available, to support@g5.com.
- Status:
- Investigating
- Players experiencing this issue:
- 435
- Resolution Expected:
- 31/Jul/2026
- First Reported:
- 08/Dec/2025
