Jewels of Rome®・Building Empire
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - As part of the 1.84.8400 game version, several changes were introduced to the game, including an update to the match-3 visuals - The 1.84.8402 update has started rolling out across platforms. Keep checking your preferred app store and download the update once it becomes available.
- Status:
- Fixed
- Players experiencing this issue:
- 15
- Resolution Expected:
- 26/Jun/2026
- First Reported:
- 08/Jun/2026
I experience issues with making purchases at the G5 Store — Our purchase system is currently operational, and our team is actively working on improving its overall stability. However, occasional issues may still occur. We kindly ask you to check your internet connection and try again a little later. If the issue persists, contact us using the 'Report a problem' option in the G5 Friends menu, specifying the date of the issue. Please also forward the G5 Store purchase receipt, if available, to support@g5.com.
- Status:
- Investigating
- Players experiencing this issue:
- 388
- Resolution Expected:
- 30/Jun/2026
- First Reported:
- 08/Dec/2025
